Portal Ordering

These instructions are for the Centersquare Portal.

📘

A customer can only order from the portal if they have the "Portal Ordering Enabled" checkbox set to true. This setting is managed by Portal Admins.

Begin by navigating to the Orders catalog by selecting Orders > Place an Order in the navigation.

Order a Cross Connect

Select "Order a Cross Connect" from the Orders catalog page.

Begin by selecting the Data Center and Site ID you would like to place an order for.

Then select the Media Type of the Cross Connect.

Select Available IPAC Port filters down based on the Media Type selected. If you have ports available to select: select the port.

Naming Convention: `Rack`.`U-Position`-`Port Number`

Naming Convention: Rack.U-Position-Port Number

🚧

If you have no ports available to select…

the Data Denter will verify if there are any ports to use and use the next available if there is one, otherwise an IPAC of the specified Media Type will need to be ordered.

You may provide any additional details if applicable.

Then, attach an LOA/CFA using the "Upload" button.

Review the Monthly Recurring Price and the One-time Installation Price, then check the box to agree to the terms.

You may also, optionally, add relevant personnel to the Order Watchlist to be CC'd on communications.

Finally, select the "Submit" button when ready to complete the order. You will be routed to the View Orders page.

Order an Ecosystem Connect

Ecosystem Connect (f.k.a. IPAC) services enable customers for interconnection by providing network patch panel(s), ports, and associated cabling to the nearest Meet-Me-Room.​ To order an Ecosystem Connect, select "Order an Ecosystem Connect" from the Orders catalog page.

Begin by selecting the Data Center and Site ID you would like to place an order for.

Then select the Media Type & Quantity of the Ecosystem Connect.

Select a Rack and a Panel.

If there is no Panel to select, add a new Panel and select the Position on the Rack and the U Position.

If you don’t want to order a Cross Connect with the IPAC: Select No and move on to the next page.

If you want to order a Cross Connect with the IPAC:

  • Select Yes
  • The next available port will be used
  • The Cross Connect Media Type will be auto-populated with the Media Type of the IPAC
  • An LOA/CFA upload will be required

You may provide any additional details if applicable.
Then, review the Monthly Recurring Price and the One-time Installation Price, then check the box to agree to the terms.

Cross Connect Pricing will only show if ordering a Cross Connect along with the Ecosystem Connect

Cross Connect Pricing will only show if ordering a Cross Connect along with the Ecosystem Connect

You may also, optionally, add relevant personnel to the Order Watchlist to be CC'd on communications.

Finally, select the "Submit" button when ready to complete the order. You will be routed to the View Orders page.